Windows Remote Diagnostic Tool
Introduction
- Need instant computer help?
- Having computer performance problems?
- You have come to the right
place!
Fidess Group uses cutting-edge technology that allows us
to provide technical support without having to come on-site. With this
completely secure connection clients can have their technical issues
resolved without having to worry about downtime and security
breaches.
Why be without your
system for 1-2 weeks while a technician reviews it? The problem with lab
evaluations is that they are not doing the same work and following the
same steps as you would every day. Our engineers on the other hand can
look at the computer’s data based on you actually working on it. We do
this without viewing your personal data or intruding into your daily
activities.
The Windows Remote Diagnostic Tool is a small computer program that you
install on your computer through the next series of steps. The Tool
runs behind your desktop collecting information about system performance
while you work. It does not monitor the work you do, only the
performance effects on your computer.
After you install the Tool it collects the performance data over 4-5
days depending on your computer usage. The more you use your
computer the faster the performance profile of your computer can be
generated. If you only use your computer 1-2 hours a day then the
collection may take 2 weeks. When the collection is complete and a
performance profile can be interpreted a desktop engineer will call you
using you registration information. At that time you will be asked
for payment via MasterCard or Visa. The report on your system will
be emailed to you as an Adobe PDF document and the engineer will review
the performance profile findings with you over the phone. He or she
will make specific recommendations and you can decide how you would like
to proceed. At this point if you wish to have the tool removed then
the engineer will remove the Tool remotely.
Getting Started
Pop-up blockers may block Help and Registration windows. We
recommend you turn it off before proceeding.
Click with
your mouse on the message bar and select Allow Blocked
Content…
Answer Yes when prompted.
Now
click the Let's Get Started button again.
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