Fidess Group

Managed Services > Compare Your Options

Compare Your Options

Here's how Fidess Group's Managed Services stands up against other models:

Managed by

Advantages

Disadvantages

Fidess Group's Managed Services

	Proactive management of IT infrastructure
	24x7 monitoring by a group of experts
	Remote management reduces time to repair
	Reporting portal - access to information related to inventory, availability and performance

	Dependency on third party
	Slightly higher cost than some options
	Most work performed off-site so customer does not see the engineer at work

Time & Material
IT Support

	Classical model
	Friendly vendors
	Eliminates headaches of hiring staff, training and maintenance
	Eliminates staff training

	Reactive management
	No 24x7 monitoring
	Pay as you go, unpredictable billing
	Billings on systems down
	Lack of expert group support
	Delay in attending problems
	Dependency on a third party

Self-Managed

	Complete control of the IT management process
	Choice of management tools

	IT management not a core business activity
	Retaining IT experts difficult
	High cost of training
	Most expensive option



Features
>	24x7 Network Monitoring

>	Helpdesk Support

>	Remote Access

>	Backup & Disaster Recovery

>	Compare Your Options

Please check out all the features of our Managed Services. If you have questions, e-mail us at support@fidessgroup.net